Contact Us & FAQ
Love my order, but i need to swop sizes!
You can absolutely exchange your items, as long as tags are attached and the products are in original condition, click here to begin your exchange >> https://www.aurathelabel.com/a/returns
I need to return my item, where do i send it?
- No problem! Please see our full returns policy here >> https://www.aurathelabel.com/pages/returns-policy
How should i wash my items?
- All items will come with care tags inside, however we always advise washing on cool and air drying to keep your items perfect as long as possible.
Do you wholesale?
- Yes! To wholesale with us get started here >> https://www.aurathelabel.com/pages/become-a-wholesaler
How long does it take for my order to arrive?
- Although we aim to get orders out as soon as possible, due to reduced staffing for social distancing, it may take up to 5-7 working days for your order to be dispatched.
- If 7 working days have passed and your order has not been dispatched, please contact us via email email@example.com and we will get back to you within 24 hours.
I need to cancel my order :(
- If your order has not yet been dispatched we are able to cancel your order. Please contact firstname.lastname@example.org and one of our team can help you!
Import fees / taxes
All of our pieces are hand made in Bali, please note for orders placed within the UK and Europe, these may now be subject to import fees and taxes. Unfortunately we cannot take responsibility for any fees you may incur once the item leaves us.