Return/ Exchange Policy
Quickly and easily return your item(s) through our Returns Portal! Only US customers will be able to purchase a return shipping label but the returns portal is open to all customers.
You have 14 days from the date of delivery to return your item.
All returns are refunded via store credit in the form of an AURA The Label E-Gift Card. Returns are processed within 5-7 business days after your item(s) are delivered to us.
Unfortunately due to an increase in online fraud and returns abuse, we can no longer provide cash refunds on returns. We do however offer full store credit or exchange with help from our concierge styling team to ensure you find the perfect item for you. Store credit can be used at either of our sister brands www.aurathelabel.com or www.pampelone.com, if you would like your credit at Pampelone, please email our support team.
Aura The Label issues refunds to the original form of payment used on an order in the event that your order:
- Is canceled by Aura The Label
- One or more of your items sold out since your order was processed
Aura The Label will take 2-5 business days to clear your refund. Depending on your financial institution, the refund amount may take up to 10 business days to post to your account.
Exchanges/ Credits will also not be accepted if items are not in their original condition, with tags attached (including the cotton dust bag).
If not returned in original condition, then you will receive an email explaining the item has not passed quality control and therefore exchanges / store credit will no longer be available. You will receive a link to pay $5 shipping fee if you require the item back.
To start your return please click here
Final Sale Items
All items which are marked final sale on the product page are considered final sale, non-returnable and cannot be returned for store credit. We can however do a size exchange if the size you are looking for is in stock.
Please submit a help query to email@example.com if you decide to cancel your order. We can offer a full refund if the order is cancelled before it is shipped. Please note, we will NOT accept a cancellation request once the order has been shipped.
If you run into any further issues, feel free to email us at firstname.lastname@example.org